Well, this is a first.....
My Wing Kit crates arrived today with NO DAMAGE!!!!! This is my fourth delivery from Van’s over the course of my build. The first three shipments were damaged (two by FedEx and one by Old Dominion), but this one from ABF was in great condition. Additionally, working with the company was a pleasure. The crates were delivered a day early (my request), the driver called prior to delivery (like they are supposed to), and was a very nice guy.
MAYBE customer service is not totally dead! Hopefully I just found my preferred shipper.